Returns

How refunds work

Refunds are handled through teepsaa, not privately between you and the vendor. Everything happens on the order itself.

When an order is marked delivered, a refund request appears on that order in your orders. The window is 24 hours from delivery. Once it closes the vendor has been paid, and a refund can no longer be requested through the platform.

Requesting a refund

1. Open the order and choose a reason — item not as described, wrong item received, item arrived damaged, missing parts or accessories, quality not as expected, or describe the problem in your own words. 2. teepsaa reviews the request. You are notified of the decision. 3. If it is approved, pack the item and send it back to the vendor via Grab. Return delivery is at your own cost. Paste the Grab tracking link into the order once it is on its way. 4. The vendor confirms the item has arrived. 5. teepsaa sends your refund by ABA transfer.

What is refunded

You are refunded the price of the items, less any discount that was applied. The delivery fee is not refunded — it has already been paid to the Grab driver who brought the order.

If your request is declined

The order returns to its delivered state and the outcome is shown on it. If you disagree, contact teepsaa support and we will look at it again. teepsaa's decision is final in a dispute.

Check your order when it arrives

Twenty-four hours is short on purpose — it is what lets vendors be paid quickly. Open the parcel and check the item while the driver is still there if you can.