Help Center

Browse products, add items to your cart, then proceed to checkout. You'll confirm your delivery address and submit your order. Payment is via ABA bank transfer after placing the order.

Orders can only be changed or cancelled before the vendor has confirmed them. Once confirmed, the order is being prepared and cannot be modified. Contact support as soon as possible if you need to make a change.

After placing your order you'll see a confirmation page with your order number. You can track the status of all your orders from your Orders page.

Yes. Your cart can hold items from multiple vendors. Each vendor's items are grouped separately at checkout, and delivery fees are calculated per vendor.

teepsaa uses Grab for deliveries within Phnom Penh. Once your order is dispatched, a Grab driver will pick it up from the vendor and deliver it to your address. Delivery is cash on delivery (COD) — you pay the driver directly when your order arrives.

Most deliveries within Phnom Penh arrive within 1–3 hours once the vendor dispatches the order. Actual time depends on the vendor's preparation time and driver availability.

The delivery fee is estimated based on the distance between the vendor's location and your delivery address. The estimate is shown in your cart and at checkout. The actual Grab fare may vary slightly.

The Grab driver will attempt delivery at your address. If you're unavailable, contact the driver directly through the Grab app. teepsaa is not responsible for failed deliveries due to the buyer being unreachable.

teepsaa accepts payment via ABA Bank transfer. After placing your order, scan the QR code in your ABA app and complete the transfer. Your order will be processed once payment is confirmed by our team.

Payment confirmation typically happens within a few hours during business hours. You'll see your order status update once confirmed.

If your payment has been sent but your order still shows as unpaid after several hours, please contact support with your order number and a screenshot of your transfer confirmation.

You have 24 hours from the moment your order is delivered to request a refund, and you do it on the order itself — there is no need to contact the vendor privately. Wrong item, damaged item, missing parts, or something significantly different from the listing are all valid reasons. Once the 24 hours pass the vendor is paid and the window closes.

Open the order in Orders, choose a reason from the list, and submit. teepsaa reviews it and tells you the decision. If it is approved you send the item back to the vendor via Grab at your own cost, paste the tracking link into the order, and once the vendor confirms it arrived we send your refund by ABA transfer.

Approval is only the first step — the money moves after the item is back with the vendor. Send it via Grab as soon as you are approved, and once the vendor confirms it arrived teepsaa transfers your refund, normally within a few business days.

The vendor does not decide — teepsaa reviews every refund request and makes the call. If your request is declined the outcome appears on the order, and you can contact support to have it looked at again. teepsaa's decision is final in all dispute cases.

Click Register on the login page and fill in your details. Buyer and vendor accounts are separate — create a buyer account to shop, or apply as a vendor to sell.

Yes. Vendor accounts are for selling only. If you also want to shop on teepsaa, you'll need to register a separate buyer account with a different email address.

Go to your account Settings and update your address under the Address tab. Make sure to set a pin on the map so your delivery fee is calculated correctly.

Go to Settings → Password and enter your current password followed by your new one.

Register a vendor account, then submit your business details for review. Once approved by our team, you can start listing products.

After a buyer confirms delivery (or after the auto-confirmation window passes), your payout is calculated and queued. Our team processes payouts via ABA bank transfer.

teepsaa charges a royalty fee per sale, which varies by product category. The fee is shown when you list a product, and your estimated payout is displayed on the product form.

You'll be notified of any refund requests. You can accept or dispute the request. Our support team mediates if there is a disagreement. Approved refunds are deducted from future payouts.